![]() ![]() I'm on the other side of the world and it seems nonsensical for me to schedule a 9 am backup on the 10th of November (10/11/22) to find that the system records it as being made at 3 am on 11/10/22. CONSĪll timings by the software use PST (Pacific Standard Time) and a US format timestamp. During the testing phase I contacted customer support with a relatively trivial query (see comment below re timestamps) and got a prompt answer - that was reassuring. They also run if the machine is sleeping - waking, backing up and sleeping again. Scheduled backups run as expected, or as soon as the machine is turned on. I've used it to backup about half a terabyte of data so far, with more to be uploaded. I was sufficiently impressed to purchase the software. Initial testing showed that everything worked pretty much as expected 'out of the box' and that backups could be easily restored. All the basic functionality was available in the desktop app that I needed - scheduled backups of internal and external media. The cost per terabyte is commendably low and was the initial reason I tested iDrive. Backups have worked as expected and I hope never to have to use the recovery service for anything other than testing purposes. Upload speeds are limited by my bandwidth and I would definitely use the mail-in Express service if the UK shipping charges were more reasonable, or they had a UK-based upload service. It would hang for 12+ hours in "preparing file list" even when I reduced the backup set to a single file of only 1Kb in size. ![]() Keep in mind the old version worked perfectly for years on this machine. Many emails to and from iDrive Support and they could not get it to work. I wanted to upgrade to a modern plan and for that I had to upgrade to the current version of iDrive. Unfortunately it simply doesn't work any more. Nothing else out there touches it for features. ![]() I was always impressed with them keeping versions of files and retaining deleted files indefinitely. I used to use a legacy version of iDrive on a legacy plan. I don't know what business manager thinks that makes sense. That means disputed credit charge transaction and a very expensive merchant chargeback, all for the sake of a couple of dollars. That's both mean-spirited and a very foolish business decision when I can clearly show by their own email chain that they never once provided a working product. When I cancelled my new account (because it never worked and they couldn't make it work) they would not fully refund me. I'm disappointed when any company uses deceptive tactics to make it difficult to cancel recurring billing. When I cancelled my old account they still tried to charge me a subscription renewal for it - turns out they deliberately obscure the process needed to cancel so you think you've cancelled when you haven't. ![]() New owners? New development and support team? Their Support crew didn't seem very interested and I frequently had to prompt them into action. They used to be so good! I don't know what happened to them. Slow transfer speed for long jobs, despite using 4 threads. Good interfaceSafe serviceGood transfer speed for medium and light jobsInstant support through chat in websiteDetailed logs for transfers CONS My internet connection is capable of 90-100 MB/s and obviously it wasn't the bottleneck.When I had a minor problem the chat support on their website resolved it in seconds. Searching further more I found that my hard drive had errors and I could corrected them.For short and medium transfers my upload speed transfer in Romania was 25-50 MB/s (megaBytes not mbs), but when I transfered 1.4 TB medium transfer speed was only 17MB/s. In a particular backup I spotted that a file wasn't transferred because of an error and when I verified I discovered that file was corrupted. After a job completion you'll receive a report and you can access a detailed log. If a file wasn't completely transferred because interruption, it will be resumed without a problem. I didn't feel the need to read any tutorial and I used the interface at once, from the first glance.I can interrupt the transfer at any time, the queued files or folders will be resumed when I need. I bought 5TB plan.I'm not a tech guy and for me the interface is very important and iDrive's interface is very intuitive and ease to use. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |